Wednesday, September 9, 2015

Planned Obsolescence?

Rant alert.

I've been pussyfooting around a two-year old LG refrigerator repair issue for a week now (The fridge is two, not the repair issue. Yet.)  Our wonderful repair guy told me that he doesn't work on LGs anymore because it's too hard to get parts, and suggested I find a factory authorized repairman since the problem may still be under warranty. 

I Googled "factory authorized repairs LG" and got some pretty shady-sounding results. Then I went on the LG website "find a repairman" page. Entered my zip code (in Little Rock, Arkansas) and got "No data available." Next, I called Home Depot, where we bought the fridge, for recommendations where I was told, "We don't do repairs if you didn't purchase an extended warranty from us," which we didn't because major appliances should function as intended for many, many years. 

Back to the LG site; found a number for Customer Service (where my call was very important to them, so I should please enjoy this lovely music for awhile) and ultimately got to chat with a very pleasant young lady named Michelle who sounded as if she were somewhere on the sub-continent. She walked me through the script and ultimately found two authorized repairmen "in my area" -- one is in Sherwood; the other is in Joplin, MO. Sherwood will have to do.

*deep sigh*

I guess the moral of the story is: next time go with something other than LG. Even if Michelle is very friendly and somewhat helpful.

Or move to Joplin.

1 comment:

  1. Hey Moogie! I hope all is well! Do you remember a company called Gold Star? They became LG, but they're still plagued with reliability problems they had for decades. Whirlpool hardly ever has a problem with their refrigerators.